The NielsenCompanyis preeminent provider of market and social research services in the Asia Pacific region. Nielsen staff are valued by the industry and sought worldwide. We are currently in a phase of significant expansion and have a number of exciting roles to be filled for people keen to join a progressive and respected research company. Ours is an exciting, young and vibrant research environment keen to develop Indonesia’s best researchers.
Research Manager Quantitative / QualitativeJob Summary:
Supervise a small client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators. Client Servicing- Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
- Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
- Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
- Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
- Identify and recommend enhanced and new services that answer clients' business needs
- Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
- Build and maintain ongoing relationships with the identified key persons within client organization
- Attend client planning meetings and contribute by matching ACNielsen products to client needs
- Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients
- Manage client funds and ensure that all funds are depleted by year end
- Contribute a minimum of 5 proposals to proposal pipeline
- Contribute to overall team plan by generating revenue and/or cost savings ideas
- Maintain an accurate and up-to-date knowledge on research techniques and applications
- Provide value-added analyses and respond to special requests
- Manage data quality issues by overseeing data inquiry process
- Ensure standard operating procedures within area of responsibility are observed
- Recommend improvements in work processes within area of responsibility
- Set objectives and monitor performance for the team
- Ensure recognition of effective work performance and utilize effective disciplinary actions when appropriate
- Address professional development goals and needs of direct reports
- Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedures
Requirements:
- Candidate must possess at least a Bachelor's Degree, Master's Degree / Post Graduate Degree, Engineering (Industrial), Computer Science/Information Technology, Science & Technology, Business Studies/Administration/Management, Economics or equivalent
- At least 4 year(s) of working experience in the related field is required for this position
- Preferably Managers specializing in Marketing/Business Development or equivalent
- Working knowledge of statistics and multivariate analysis
- Project management experience
- Effective writing skills
- Required language(s): English
- 3 Full-Time positions available